Frequently asked questions.
Most Frisco-area customers ask us the same handful of things. Here are the answers — straight, no fluff.
Do you offer same-day appliance repair in Frisco, TX?+
Yes. ApexPrime dispatches same-day for most Frisco TX calls received before noon. Call (469) 305-0117 to confirm availability for your appliance and neighborhood.
What does ApexPrime charge for a diagnostic?+
Our flat diagnostic fee is waived when you authorize the repair on the same visit. You'll always see the full quote before any work begins — no surprises.
What warranty comes with the repair?+
Every repair is backed by a written 90-day parts and labor warranty. If the same issue returns within 90 days, we come back at no charge.
Which appliance brands does ApexPrime service?+
All major brands — Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, KitchenAid, GE, Samsung, LG, Whirlpool, Maytag, Frigidaire, and more. See our full brands page.
Where is ApexPrime Appliance Co. located?+
Mobile Service Fleet, Frisco, TX 75034. We dispatch from this hub across Frisco, Plano, The Colony, Little Elm and surrounding areas.
What hours are you open?+
Monday-Friday 7:30am-7pm, Saturday 8am-5pm, Sunday on-call dispatch for emergencies.
Do you repair commercial or only residential?+
Both. We service residential homes and light commercial kitchens (cafes, bed-and-breakfasts, small offices) — call (469) 305-0117 for a commercial quote.
Is ApexPrime licensed and insured?+
Yes — fully licensed and insured in TX. Documentation provided on request.
Do I need to be home for the repair?+
An adult 18+ does need to be on-site to authorize the work and accept the warranty. We'll text on the way so you can plan accordingly.
What payment methods do you accept?+
Cash, all major credit/debit cards, Apple Pay, Google Pay, and ACH transfer. Payment due upon completion.
Still have a question?
Call us — a human picks up. (469) 305-0117, 7 days a week.
☎ (469) 305-0117